Shipping policy

 

Shipping Policy

At Devora, we are committed to delivering your order safely and as quickly as possible. Every order is carefully packed to ensure it reaches you in perfect condition.

Order Processing

  • All orders are processed and dispatched within 24 of successful order confirmation (excluding Sundays and public holidays).

  • Once your order has been shipped, you will receive a shipping confirmation along with a tracking link via Email, SMS, or WhatsApp.

  • During new product launches, festive seasons, or sale periods, order processing may take slightly longer than usual.

Delivery Timeline

Estimated delivery timelines are as follows:

  • Delhi NCR: 1–3 Business Days

  • Metro Cities: 2–5 Business Days

  • Rest of India: 3–7 Business Days

  • Remote Locations: 5–7 Business Days

Please note that delivery timelines are estimates and may vary depending on your location and courier partner serviceability.

Shipping Charges

  • Free Shipping on all prepaid orders above ₹1499.

  • A shipping fee of ₹100 will be charged on all orders

  • Additional charges, if any, will be displayed at checkout before payment.

Cash on Delivery (COD)

Cash on Delivery is available for eligible pin codes across India.

A COD handling fee may apply and will be displayed during checkout.

Order Tracking

Once your order has been dispatched, you'll receive a tracking link via Email, SMS, or WhatsApp.

If you face any issues while tracking your shipment, our support team will be happy to assist you.

Delivery Delays

While we strive to deliver every order within the estimated timeline, occasional delays may occur due to circumstances beyond our control, including:

  • Courier partner delays

  • Extreme weather conditions

  • Public holidays

  • Natural calamities

  • Operational disruptions

  • High order volumes during sales or festive seasons

  • Remote or non-serviceable locations

We appreciate your patience and understanding in such situations.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping details while placing an order.

Devora shall not be held responsible for delays, failed deliveries, or additional shipping charges arising from incorrect, incomplete, or inaccurate address or contact information.

If you notice an error in your shipping details, please contact us immediately before your order is dispatched.

Failed Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If the delivery cannot be completed due to:

  • Customer unavailable

  • Incorrect address

  • Refusal to accept delivery

the order may be returned to our warehouse.

Re-shipping charges may apply for re-dispatching such orders.

Undelivered or RTO (Return to Origin) Orders

If an order is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment, Devora reserves the right to:

  • Cancel the order, or

  • Re-dispatch it after applicable shipping charges are paid.

International Shipping

Currently, Devora ships only within India.

International shipping will be introduced soon.

Need Assistance?

For any shipping or delivery-related queries, feel free to contact us.

📧 Email: contact@shopdevora.in

📱 WhatsApp: +91-7982590610

🕒 Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

Important Notes

  • Delivery timelines begin after your order has been dispatched, not from the date of purchase.

  • Orders cannot be modified once they have been shipped.

  • Shipping timelines are estimates and may vary depending on courier operations and location.

  • Devora reserves the right to update this Shipping Policy without prior notice.