Refund policy

 

Exchange & Return Policy

At Devora, we are committed to delivering premium quality products and a hassle-free shopping experience. Please read our Exchange & Return Policy carefully before placing an order.

Size Exchange Policy

We currently offer Size Exchange Only.

Exchange Eligibility

To be eligible for a size exchange:

  • Exchange requests must be raised within 1 day (24 hours) of the order being delivered.

  • The product must be unused, unwashed, unworn, and in its original condition.

  • All original tags, packaging, and accessories must be intact.

  • Exchanges are subject to the availability of the requested size.

  • A product is eligible for one size exchange only.

Exchange Charges

A reverse shipping fee of ₹149 per product will be applicable for all size exchange requests.

For orders with multiple products, exchange charges will be calculated based on the number of products being exchanged.

If reverse pickup is unavailable at your location, you will be required to self-ship the product to our warehouse. In such cases, the reverse shipping charge will not apply.

Items Not Eligible for Exchange

The following products are not eligible for exchange:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products returned without original tags, packaging, or accessories.

  • Products showing signs of use, stains, perfumes, deodorants, or any damage caused by the customer.

  • Products purchased during clearance or special promotional sales (if applicable).

Wrong, Defective or Damaged Product

If you receive an incorrect, defective, or damaged product, please contact us within 24 hours of delivery.

To process your request, you must provide:

  • Your Order ID

  • Clear photographs of the product

  • A complete unboxing video recorded from the moment the package is opened without any cuts or edits

Claims submitted without a valid unboxing video may not be approved.

Once verified, we will arrange a replacement at no additional cost.

Refund Policy

We currently follow a No Refund Policy.

  • We do not offer refunds to the original payment method.

  • Returns for refunds are not accepted.

  • Orders cannot be cancelled after they have been dispatched.

  • In exceptional cases where a product cannot be replaced due to stock unavailability, Devora reserves the right to offer an appropriate resolution at its discretion.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.

Need Assistance?

If you need help regarding your order or wish to request a size exchange, feel free to contact us.

Email: contact@shopdevora.in

WhatsApp: +91-7982590610

Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

Important Information

  • Please refer to our Size Guide before placing your order.

  • We strongly recommend checking your measurements carefully, as we only provide size exchanges.

  • Exchange requests are processed only after the returned product passes our quality inspection.

  • Exchange availability depends on stock at the time of processing.

  • Delivery timelines for exchanged products may vary based on your location.

  • Devora reserves the right to reject any exchange request that does not comply with the policy mentioned above.